Terms & Conditions
1. About these Terms
These Terms & Conditions (Terms) apply to your use of this website (Site) and any enquiries, bookings, purchases, or services you request through the Site. By accessing or using the Site, you agree to these Terms.
2. Who we are
Ngurra Living (we, us, our) operates in Australia. Our contact details are available on the Site.
3. Changes to the Site and Terms
We may update the Site and these Terms from time to time. Changes take effect when published on the Site.
4. General information only
Content on the Site is provided for general information and marketing purposes. While we take reasonable care, we do not guarantee the Site content is complete, accurate, or up to date.
5. Enquiries, quotes and bookings
• Enquiries: Submitting an enquiry does not create a binding agreement.
• Quotes: Any quote is valid for the period stated on the quote (or, if not stated, 14 days) and may be withdrawn or updated if inputs change.
• Bookings: A booking is only confirmed once we provide written confirmation (including by email).
• Availability: All bo
6. Pricing, staged payments and invoices
• Prices are shown in Australian dollars (AUD) unless stated otherwise.
• If you purchase or book services, you agree to pay fees as set out in your invoice/quote.
• Staged payments (tiny home orders): Unless otherwise agreed in writing, payments are due in the following stages:
– 30% deposit due at the time you place your order (to secure the order and commence procurement/manufacture);
– 30% progress payment due upon completion of manufacture (prior to dispatch/shipping); and
– 40% final balance due upon arrival of the tiny home into Darwin Port (and prior to release/collection/delivery).
• We may withhold dispatch, release, delivery, or handover until cleared funds are received.
• Unless otherwise agreed in writing, invoices are payable within the timeframe stated on the invoice.
• We may charge reasonable costs associated with debt rec
7. Cancellations, forfeiture, rescheduling and refunds
• Rescheduling: You may request to reschedule. We will try to accommodate your request, subject to availability.
• Cancellation fees: Cancellation fees may apply depending on notice provided and costs already incurred.
• Non-payment / forfeiture of final payment (tiny home orders): If you do not pay the final 40% balance when due and you forfeit the order, you agree that we may retain10% of the total invoice value as a genuine pre-estimate of our costs and losses (including administration, storage/handling, remarketing, and resale risk), and refund the remaining amounts paid by you (i.e., you would receive back 50% of the invoice value where you have paid the first two stages).
• Resale: We may choose to resell the tiny home. Any resale does not limit our right to apply the retention amount above, unless we agree otherwise in writing.
• Weather/safety: We may reschedule where weather, access, or safety issues prevent delivery.
• Refunds: Where a refund is required, it will be processed to the or
8. Service delivery standards
We aim to deliver services within any stated timeframe; however, timeframes are estimates unless expressly agreed as guaranteed in writing.
9. Client responsibilities
You agree to:
– Provide accurate information needed to deliver services. – Ensure we have safe and lawful access to the site/location (where relevant). – Obtain any required permissions/approvals from owners, occupants, strata, or relevant authorities. – Ensure the premises are ready at the agreed time (where relevant).
10. Intellectual property
• The Site content (including text, graphics, logos and layout) is owned by or licensed to us and is protected by intellectual property laws.
• You must not copy, reproduce, modify, distribute, or commercialise Site content without our prior written permission, except as allowed by law.
11. User content and submissions
If you submit content through the Site (including forms, messages, images, or documents), you: – confirm you have the right to submit it; and – grant us a licence to use it for the purpose of responding to your enquiry and providing services.
12. Third-party links
The Site may contain links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices.
13. Privacy
Our collection and handling of personal information is governed by our Privacy Policy (available on the Site).
14. Limitation of liability
To the maximum extent permitted by law: – we exclude all implied warranties and conditions not expressly stated in these Terms; and – we are not liable for any loss or damage (including indirect or consequential loss) arising from your use of the Site or reliance on Site content.
Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
15. Consumer guarantees (ACL)
If you are a consumer under the ACL, you may have rights that cannot be excluded. Where we are permitted to limit our liability, our liability is limited (at our option) to supplying the services again or paying the cost of having the services supplied again.
16. Force majeure
We are not responsible for delays or failures caused by events outside our reasonable control (including severe weather, power/internet outages, supplier delays, or government restrictions).
17. Suspension and termination
We may suspend or restrict access to the Site if we reasonably believe you have breached these Terms or misused the Site.
18. Governing law
These Terms are governed by the laws of the Northern Territory and the laws of Australia applicable there. You submit to the exclusive jurisdiction of the courts of the Northern Territory.
19. Contact
For questions about these Terms, contact us using the details on the Site.
Important: This is a general draft for website use and should be reviewed by a qualifiedAustralian lawyer to ensure it matches Ngurra Living’s exact products/services, payment model, and risk profile.
Last updated: 2 March 2026